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FAQ

How much of the proceeds go to the Humane Society?

- We dedicate 10% of net profits to StarkHumane.org ! The money goes towards the protection, prevention, taking care of sheltered animals, and awareness of euthanasia.

What is your return policy?

- If you would like to make a return or exchange, we will accept an exchange as long as you contact us within 7 days of the delivery date. 

Please note that all items must be unwashed and unworn. Items sent back with any stains including makeup and deodorant stains, will not be accepted for exchange. Original Shipping charges are not refundable.

I received a damaged item. What should I do?

- If you receive a damaged or defective item, please contact us within 5 days of the delivery date, and we would be happy to resolve the issue for you. 

I love my new shirt! How should I wash it?

Please wash in cold water with like colors.

Will you have more designs, sizes, and styles in the future?

- Yes, we will be releasing short sleeve t-shirts, children's sizes, hats, and more in the near future!

Do you ship worldwide?

Yes we do!

Where is your company located?

- Pawz is located in North Canton, Ohio

How long will it take to receive my order?

- Orders are shipped based on the availability of the size and style of the item. Once your order is placed, it may take up to two weeks for your items to be shipped. After it ships, it may take 2-6 business days for your order to be delivered.

Will I be notified when my order is shipped?

- Yes! You will receive a confirmation email after you have placed your order, and another when your order is sent out. 

Will I receive a tracking number?

- Yes of course! All orders are shipped through USPS and include tracking. The tracking number will be sent to the email that you provided at checkout, as soon as your order ships. Please note that the Order Number is not your tracking number. 

What forms of payment do you accept?

We currently accept both PayPal and credit card payments! You do not need a PayPal account to pay!

Will my card be charged when I order?

All customers are charged at the time of purchase as this is how our website platform functions. We apologize for any inconvenience. 

Do you have a sizing chart? This is good for our long sleeves! If you click on an individual product it will show its own size chart!

Yes! All measurements are in inches